CIO Office Operations Coordinator

Role Overview 

Operational Coordination and Governance

• Coordinate CIO and IT leadership governance rhythms, including agendas, papers, actions, and follow-ups.
• Consolidate inputs from multiple IT teams to support leadership meetings, boards, and governance forums.
• Maintain the CIO operating calendar, ensuring alignment, visibility, and adherence to deadlines.
• Act as a central coordination point across the CIO Office, enabling effective communication and alignment.

IT Performance, Metrics, and Reporting

• Develop and maintain dashboards covering service, delivery, financial, and risk metrics.
• Consolidate data from multiple sources into clear, accurate, and actionable reporting.

CIO and Leadership Team Support

• Prepare high-quality materials, summaries, and briefing packs for the CIO and IT Leadership Team.
• Enhance meeting effectiveness by improving structure, documentation quality, and clarity of outputs.

Financial and Commercial Coordination

• Support IT financial processes, including the creation and tracking of purchase orders.
• Contribute to financial reporting to improve forecasting accuracy and spend visibility.
• Collaborate with Finance and Procurement on approvals, renewals, and compliance requirements.
• Assist with supplier management and contract administration activities.

Process Improvement and Ways of Working

• Identify inefficiencies in governance, reporting, and planning processes.
• Partner with stakeholders to simplify, standardize, and optimize ways of working.

Requirements

• Strong administrative and operational capability, with hands-on experience managing approvals and maintaining records for activities such as training, travel, and general spend.
• Proven ability to raise and track purchase orders, maintain accurate audit trails, and manage approval workflows.
• Confidence working cross-functionally with Finance, Procurement, and delivery teams to ensure compliance, accuracy, and timeliness.
• Experience in an operational, coordination, or performance support role within a corporate, professional services, or structured administrative environment.
• Demonstrated experience supporting senior leadership teams, including coordinating inputs from multiple stakeholders and managing competing priorities.
• Strong track record of improving back-office or operational processes, making them simpler, clearer, and more effective.
• Experience organising and coordinating complex, multi-component activities such as leadership meetings, governance cycles, and offsite events.
• Advanced practical experience using Excel for analysis, data cleansing, modelling, and reporting; including formulas, pivot tables, and structured datasets to support decision-making.
• Experience with Power BI, Sharepoint, Power Automate. Proven ability to design, build, and maintain dashboards and reports using multiple data sources, with a focus on generating clear, actionable insights for senior, non-technical audiences.
• Strong written and verbal communication skills, with the ability to present information clearly and concisely.
• Proactive, solutions-oriented mindset with a focus on continuous improvement.
• Confidence to operate within a fast-paced leadership environment and act as a reliable central point of coordination.