Customer Service Specialist with French

Customer Service Specialist with French (All Levels Welcome!)

Location: Katowice – Hybrid (2 days from home, 3 in the office)

Drive customer service excellence. Empower growth.
Looking to grow your career in customer service in a supportive, international environment?
We’re looking for a Customer Service Specialist to join our team in Katowice. Whether you’re a recent graduate or already have experience, we’d love to hear from you.

You’ll be the first point of contact for our international customers, making sure their experience is smooth and hassle-free. Day to day, you’ll:

• Support customers via email and phone
• Manage orders, returns, deliveries, and invoice queries
• Work closely with logistics, finance, and sales teams
• Keep customer data accurate and up to date
• Escalate and resolve issues quickly to keep satisfaction high
• Help improve processes within the Order-to-Cash cycle

What you’ll bring

• Proficiency in French (B2/C1 or above)
• Good English – you’ll use it daily internally
• Strong communication and problem-solving skills
• Ability to work in a structured, process-driven environment
• Basic MS Office skills
• Previous customer service or O2C experience is a plus, not a must

Nice to have

• Knowledge of Spanish, Italian, or another European language

What you’ll get

• Hybrid working: 2 days from home, 3 in the Katowice office
• Permanent contract after a successful probation period
• A role in a global business with a clear purpose: making the world more sustainable through advanced materials
• Supportive team, international exposure, and room to grow

Ready to help power the future of Morgan Advanced Materials?
Apply today. Don’t have an up-to-date CV? No problem – apply with what you have or reach out to our Talent team on LinkedIn.

Morgan Advanced Materials is a business rich in history and innovation. Founded in the UK in 1856, we have grown into a global organisation with 70 sites in 18 countries. Our model to serve our customers where they need us has led to a diversified product range using our unparalleled expertise in ceramic and carbon materials, which we exploit to solve difficult problems for our customers across a diverse range of markets.

We are a purpose driven organisation. Our purpose is to use advanced materials to make the world more sustainable and to improve the quality of life. We deliver on that purpose through the products that we make, and the way that we make them.

The Thermal Ceramics division designs, manufactures and installs a broad range of thermal insulation products that significantly reduce energy consumption and emissions in a variety of high temperature processing applications. Our product offering is extensive and covers application needs from Industrial to Commercial markets.

Key Figures: Revenue £1,100.7m (2024), ~8,000 employees, manufacturing in 20+ countries, and a global customer portfolio. A UK PLC with head office located in Windsor, Berkshire UK.  Listed on London Stock Exchange; Member of the FTSE 250 Index.

Morgan Advanced Materials is an EEO/AA/M/W/D/V Employer Ind-1