IT Site Support

IT Site Support Specialist

Location: Thouarce
Contract Type: Short-Term Contract

The Role

As an IT Site Support Specialist, you will provide on-site IT support at our Thouarce facility and assist the wider IT team across other sites when needed. Your role is critical in ensuring smooth IT operations and delivering an excellent user experience.

Overview & Role scope

• Build and maintain strong IT relationships with site teams to enhance their IT experience.
• Ensure timely resolution of incidents and service requests, keeping users informed throughout the process.
• Support users in improving their IT proficiency to maximize the value of IT services.
• Assist with IT programs, projects, asset management, and local IT administration.

Requirements

• Experience: 1–3 years in IT support, site support, or a similar role.
• Technical Skills: Hands-on experience troubleshooting and resolving hardware, software, and network-related issues.
• Soft Skills: Strong customer service orientation and excellent communication skills for on-site user support.
• Education: Bachelor’s degree in Information Technology, Computer Science, or related field preferred (not mandatory).
• Certifications: ITIL or equivalent certifications are a plus.

Morgan Advanced Materials is an EEO/AA/M/W/D/V Employer In

Morgan Advanced Materials is a business rich in history and innovation. Founded in the UK in 1856, we have grown into a global organisation with 70 sites in 18 countries. Our model to serve our customers where they need us has led to a diversified product range using our unparalleled expertise in ceramic and carbon materials, which we exploit to solve difficult problems for our customers across a diverse range of markets.

We are a purpose driven organisation. Our purpose is to use advanced materials to make the world more sustainable and to improve the quality of life. We deliver on that purpose through the products that we make, and the way that we make them.

We help our customers push the limits of their processes and products to meet the demanding requirements they face, from higher process temperatures to higher product performance to increasing miniaturisation.

Key Figures: Revenue £1,112m (2022), ~8,500 employees, manufacturing in 30+ countries, and a global customer portfolio. A UK PLC with head office located in Windsor, Berkshire UK.  Listed on London Stock Exchange; Member of the FTSE 250 Index.

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