Sales Support Specialist - Turkey

Sales Support Specialist – Istanbul, Turkey

Customer service, logistics, and admin — all in one role.

Morgan Advanced Materials makes high-performance carbon products used in industries where strength, precision and reliability matter. This role supports our European operations from Istanbul, helping keep things running smoothly between customers, suppliers and internal teams.

You’ll be handling customer service, logistics coordination and office admin. It’s a varied role with real responsibility — ideal if you like keeping things organised and making sure nothing slips through the cracks.

• Prepares all necessary trade / foreign trade documents related to import and export and logistics
• Prepares quotations, invoices and other documents required of order processing according to established policies and procedures.
• Serves as a point of contact between customers and other departments internally and externally in day to day operations of the company.
• Works closely with customers and ensure that other departments are fully aware of customers quality, delivery and technical requirements.
• Keeps records of customer interactions, proceeds customer accounts.
• Provides accurate, valid and complete information by using the right methods/tools

• Bachelor’s Degree
• Fluency in English
• Min 3 years experience in industrial product customer service/logistics/export-import/sales
• An effective communicator with good command of MS Office and ERP
• Excellent verbal and written communication skills.

At Morgan Advanced Materials, our rich history and dedication to innovation define who we are. Since our establishment in the UK in 1856, we have expanded globally, now operating across 70 sites in 18 countries. Our goal is to create a more sustainable world and enhance quality of life. We actively pursue this purpose through the development and production of advanced materials. 

Within our business unit, we specialise in innovating cutting-edge carbon, graphite, and carbide products that deliver outstanding performance. We use our expertise to tackle complex challenges across many diverse industries to provide effective solutions for our valued customers. 

Our products are shaping a better future; from enabling electric cars to charge faster and drive longer distances to maximising the operational efficiency of wind turbines. We are proud to help generate power for billions of people, deliver water to drought-stricken regions, improve the efficiency of industrial pumps, and protect lives both on the land and in the air. 

Key Figures: Revenue £1,100.7m (2024), ~8,000 employees, manufacturing in 20+ countries, and a global customer portfolio. A UK PLC with head office located in Windsor, Berkshire UK.  Listed on London Stock Exchange; Member of the FTSE 250 Index.

Morgan Advanced Materials is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate based on race, religion, gender, sexual orientation, gender identity, age, disability, national origin, veteran status, or any other legally protected status. Ind-1