Customer Service Officer - ERP Support - Capellen - 15 Month Contract

Customer Service Officer – ERP Support - 15 Month Contract

Location: Capellen, Luxembourg
Contract: 15 months, Full-time

Are you highly organized, detail-oriented, and fluent (or near) in French?
We are looking for a motivated Customer Service Officer - ERP Support to join our team at our Manufacturing plant in Capellen, Luxembourg on an 15-month fixed-term contract. This role is essential in supporting customer service demands, and administrative operations, ensuring smooth data management, accurate documentation to our customers.

If you have a strong administrative background, thrive in a fast-paced environment, and enjoy working with data and logistics, this could be the perfect role for you.

Responsibilities
• Provide temporary support during new ERP migration, focusing on support for the Customer Service Department.
• Customer order preparation and processing.

• Transmitting order confirmations.
• Support with customer portal - downloading orders and confirmations.
• Support with customer consignment order preparation
• Clean & Maintain customer order book updates.

• Proven administrative or assistant experience, ideally in industrial environment
• Organize and prioritize work and make appropriate decisions.
• Strong knowledge of office management systems and procedures
• Excellent time management, multitasking, and prioritization skills
• High attention to detail with strong problem-solving abilities
• Excellent verbal, written and listening communication skills with both internal and external customers
• Fluent in French and English(both written and verbal)
• Proficient in MS Office(Excel, Word, Outlook) and comfortable working with ERP systems
• Ability to be a team player and work in a demanding environment

Why Join Us?

• Gain valuable experience in an international customer service environment

• Be part of a collaborative and supportive team

• 15-month fixed-term contract with potential to build your career in a global company

If this sounds like the opportunity you’ve been looking for, we’d love to hear from you!
Apply today to join our team in Capellen.

Morgan Advanced Materials is an EEO/AA/M/W/D/V Employer Ind-1

Morgan Advanced Materials is a business rich in history and innovation. Founded in the UK in 1856, we have grown into a global organisation with 70 sites in 18 countries. Our model to serve our customers where they need us has led to a diversified product range using our unparalleled expertise in ceramic and carbon materials, which we exploit to solve difficult problems for our customers across a diverse range of markets.

We are a purpose driven organisation. Our purpose is to use advanced materials to make the world more sustainable and to improve the quality of life. We deliver on that purpose through the products that we make, and the way that we make them.

e use advanced carbon/graphite, silicon carbide, alumina and zirconia materials to engineer lightweight, low-friction bearings and seals. These materials help solve the problems associated with the use of lubricants in extreme temperatures, corrosive or hygienic environments where access is restricted, and are engineered into products which provide customer-specific solutions.

 Key Figures: Revenue £1,112m (2022), ~8,500 employees, manufacturing in 30+ countries, and a global customer portfolio. A UK PLC with head office located in Windsor, Berkshire UK.  Listed on London Stock Exchange; Member of the FTSE 250 Index.