Inside Sales Hongkong and Customer Service MTR

At Morgan Advanced Materials, our rich history and dedication to innovation define who we are. Since our establishment in the UK in 1856, we have expanded globally, now operating across 70 sites in 18 countries. Our goal is to create a more sustainable world and enhance quality of life. We actively pursue this purpose through the development and production of advanced materials. 

Within our business unit, we specialise in innovating cutting-edge carbon, graphite, and carbide products that deliver outstanding performance. We use our expertise to tackle complex challenges across many diverse industries to provide effective solutions for our valued customers. 

Our products are shaping a better future; from enabling electric cars to charge faster and drive longer distances to maximising the operational efficiency of wind turbines. We are proud to help generate power for billions of people, deliver water to drought-stricken regions, improve the efficiency of industrial pumps, and protect lives both on the land and in the air. 

Key Figures: Revenue £1,100.7m (2024), ~8,000 employees, manufacturing in 20+ countries, and a global customer portfolio. A UK PLC with head office located in Windsor, Berkshire UK.  Listed on London Stock Exchange; Member of the FTSE 250 Index.

Job Responsibility

• Handle customers’ inquiry through email & phone including prepare quotation and invoice, materials ordering, arrangement of delivery, etc.
• Work closely with inter-company and keep track of the production and delivery status.
• Prepare reports and sales forecast as necessary.
• Maintain customer relations and contribute to long lasting customer satisfaction
• Perform general clerical and office administrative duties
• Assist Business Manager on handling all administrative jobs / other ad-hoc task

Job Requirements:

• F.6 or above
• Minimum 3 years of experience in sales support and customer service, prefer in E&M Industry
• Proficient in MS Office, Word and Excel
• Details-oriented, well organized and good interpersonal skills
• Willing to learn and able to work independently
• Good communication and customer service skills
• Proficient in English, Cantonese & Mandarin
• Immediate available or short notice is highly preferred

What we offer:

• 5-day work week, public holidays
• Double pay and performance bonus
• Medical and dental insurance
• On the job training

Morgan Advanced Materials is an EEO/AA/M/W/D/V Employer Ind-1