Customer Service Executive

Our Customer Service Executive:

Responsible for delivering exceptional customer support by addressing inquiries, resolving complaints, and ensuring customer satisfaction across various communication channels.

• Respond to customer queries via phone, email, chat, or in person.
• Handle customer complaints professionally and provide timely resolutions.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal departments to resolve complex issues.
• Follow up with customers to ensure their issues are fully resolved.
• Identify opportunities to improve customer service processes and contribute to team goals.

• Excellent verbal and written communication skills in English (C1)
• Strong problem-solving and conflict-resolution abilities.
• Ability to multitask and manage time effectively.
• Proficiency in customer service software
• Empathy, patience, and a customer-first attitude.
• Previous experience in customer service or a related field.
• Familiarity with CRM systems and support tools.

Morgan Advanced Materials is a business rich in history and innovation. Founded in the UK in 1856, we have grown into a global organisation with 70 sites in 18 countries. Our model to serve our customers where they need us has led to a diversified product range using our unparalleled expertise in ceramic and carbon materials, which we exploit to solve difficult problems for our customers across a diverse range of markets.

We are a purpose driven organisation. Our purpose is to use advanced materials to make the world more sustainable and to improve the quality of life. We deliver on that purpose through the products that we make, and the way that we make them.

The Technical Ceramics business of Morgan Advanced Materials engineers high performance functional and structural ceramic materials, components and sub-assemblies to address customer-specific technical challenges.

Key Figures: Revenue £1,100.7m (2024), ~8,000 employees, manufacturing in 20+ countries, and a global customer portfolio. A UK PLC with head office located in Windsor, Berkshire UK.  Listed on London Stock Exchange; Member of the FTSE 250 Index.

Morgan Advanced Materials is an EEO/AA/M/W/D/V Employer Ind-1