IT Site Support Specialist

Role : IT SITE SUPPORT SPECIALIST

Location: Auburn, CA

Duration : Permanent 

Salary : $75,000 - $92,000 + Benefits. 

The Role:

Morgan IT is on a mission to strengthen Digital Capabilities through creating an Evergreen IT estate as a cornerstone of company success in the coming century. This means fit-for-purpose, always up to date

IT services on a green footprint that maximize our people’s capabilities to drive business value.

To do so, the OneIT team is currently executing on a strategic roadmap to make significant step changes in IT performance and business value from IT.

Morgan Advanced Materials is a business rich in history and innovation. Founded in the UK in 1856, we have grown into a global organisation with 70 sites in 18 countries. Our model to serve our customers where they need us has led to a diversified product range using our unparalleled expertise in ceramic and carbon materials, which we exploit to solve difficult problems for our customers across a diverse range of markets.

We are a purpose driven organisation. Our purpose is to use advanced materials to make the world more sustainable and to improve the quality of life. We deliver on that purpose through the products that we make, and the way that we make them.

We help our customers push the limits of their processes and products to meet the demanding requirements they face, from higher process temperatures to higher product performance to increasing miniaturisation.

Key Figures: Revenue £1,114.7m (2023), ~8,500 employees, manufacturing in 20+ countries, and a global customer portfolio. A UK PLC with head office located in Windsor, Berkshire UK.  Listed on London Stock Exchange; Member of the FTSE 250 Index.

Key Responsibilities:

In this role you will build and maintain IT relationship with sites and support their IT experience

Implementation of Technological Solutions

• Install, configure, and optimize systems, networks, and applications to meet operational requirements and site demands.
• Implement software and hardware updates, minimizing disruptions.
• Collaborate with operational teams to ensure the integration of technological solutions into production processes.

Monitoring and Maintenance

• Monitor the performance of IT infrastructure, identifying and resolving technical issues reported through the ticket portal.
• Maintain the IT inventory and perform preventive and corrective maintenance on servers, networks, and devices in operational environments.
• Respond promptly to security incidents and tickets generated in the HelpDesk portal, ensuring service continuity.

Team Coordination

• Foster collaboration between the local IT team, global IT, and other areas to align technological solutions with operational needs.

Technical Innovation

• Propose and implement technical improvements to optimize system efficiency and productivity.
• Stay updated on technological trends relevant to the operational environment.

Administrative Management

• Adhere to global and local policies.

You’ll ensure resolution of incidents and requests, while always keeping users up to date

You will support users in their IT proficiency to maximize value from IT Services

You will also support programs, projects, asset management and local IT management

Work onsite 3 days every other week at the Hayward, CA site

Work remote 2 days a month

Your background:

To succeed in the role, you will need to have 1-3 years of experience in IT support, site support, or a related role, as well as hands-on experience with troubleshooting and resolving IT issues at the site level.

You will be good at diagnosing and resolving hardware, software, and network-related issues.

The role will need your strong customer service and communication skills for assisting end-users on-site.

If you have a bachelor's degree in information technology, Computer Science, or a related field it would be preferred but is not always required, although relevant certifications, such as ITIL, or equivalent, are beneficial.

Experience preferred:

• Awareness of OT systems such as PLCs, SCADA, and DCS, including how they interface with IT and industrial networking principles.
• Understanding of core IT technologies, including enterprise networking, cloud platforms (Azure/AWS), virtualization, Active Directory, and solutions that enable IT/OT convergence.
• Familiarity with commonly used MES platforms like Siemens Opcenter, Rockwell FactoryTalk, GE Digital, Ectobox, Ignition, Tulip, and Litmus.

How to Apply:

If you are passionate about supporting IT in a collaborative & supportive environment, we really want to hear from you. Please submit your resume.

Morgan Advanced Materials is an EEO/AA/M/W/D/V Employer Ind-1