Customer Service Representative

At Morgan Advanced Materials, our rich history and dedication to innovation define who we are. Since our establishment in the UK in 1856, we have expanded globally, now operating across 70 sites in 18 countries. Our goal is to create a more sustainable world and enhance quality of life. We actively pursue this purpose through the development and production of advanced materials. 

Within our business unit, we specialise in innovating cutting-edge carbon, graphite, and carbide products that deliver outstanding performance. We use our expertise to tackle complex challenges across many diverse industries to provide effective solutions for our valued customers. 

Recruiting for a Customer Service Assistant for a successful and well-established company based in Luxembourg who are currently experiencing a fantastic period of growth.

You will be part of a small team handling customer orders and dealing with the day-to-day challenges of working in a service orientated manufacturing environment.

 Main duties:

•  Sales order processing, order verification.
•  Progressing and expediting of customer requirements.
•  Investigation and resolution of both internal & external delivery performance concerns.
•  Raise credit customers complaints.
•  Customer liaison – dealing with commercial issues, via phone and emails.
•  To participate in the organization of sales and customer service meetings and to attend them.
•  To carry out any other reasonable tasks required

 The ideal candidate for this role will have the following experience:

•  Competent with Microsoft Office packages and experienced in the use of production computer systems.
•  Effective communicator with experience using Microsoft Office
•  Knowledge of sales order processing, inventory control and manufacturing systems.
•  Numerate and literate with good communication skills.
•  Excellent attention to details
•  Structured and organised with proactive work ethic.
•  Ability to work to deadlines in a diligent, methodical, and accurate manner.
•  Self-motivated individual capable of achieving set objectives.
•  Languages – English and additional language such as French , German would be advantageous

Morgan Advanced Materials is an EEO/AA/M/W/D/V Employer Ind-1