Internal Sales - Technical Customer Account Lead - Lux & Germany

Internal Sales

Techncial Customer Account Lead 

Capellen, Luxembourg

Staff Role

At Morgan Advanced Materials, our rich history and dedication to innovation define who we are. Since our establishment in the UK in 1856, we have expanded globally, now operating across 70 sites in 18 countries. Our goal is to create a more sustainable world and enhance quality of life. We actively pursue this purpose through the development and production of advanced materials. 

Within our business unit, we specialise in innovating cutting-edge carbon, graphite, and carbide products that deliver outstanding performance. We use our expertise to tackle complex challenges across many diverse industries to provide effective solutions for our valued customers. 

Our products are shaping a better future; from enabling electric cars to charge faster and drive longer distances to maximising the operational efficiency of wind turbines. We are proud to help generate power for billions of people, deliver water to drought-stricken regions, improve the efficiency of industrial pumps, and protect lives both on the land and in the air. 

We have a customer account lead role that will support the team in developing & increasing the sales activities for the CPI market in Europe for Sic, Carbon and Aluminum oxide materials manufactured in Europe.

Customer relationships

• Regular phone contact with customers and update the data in the relevant ERP system
• Answer customer phone calls & Emails concerning delivery, stocks, current orders, quotes and complaints
• Inform the customer about the follow up of any concerns and his deliveries
• Manage stock orders
• Obtain additional information for the execution of the order 
• Welcome and to take care of customers during plant tour of the 2 sites (Lux & Redditch)
• Sales, sourcing new customers, contacts via Internet and Press information from external sales
• Manage the CRM tool in order to coordinate and report the customer interaction activities
• Forwarding market information to the line manager and the management.

Quote and orders

• Prepare the quote upon customer’s requirements applying prices and conditions defined by the production sites : to issue prices, communicate with the customer and to file the quote
• Follow up the quote and be responsible for its realization. Documentation of the offer follow -up in the offer pipeline or offer tool provided by site. To be proactive i.e. renegotiate the conditions if necessary and assure the good realization of the quote.
• Communicate with the sites for non- standard quotes
• Receive the order confirmation from the customer
• Enter the order into the relevant ERP system and to check that the order is on line with the quotation,
• Validate the lead-time based on the current production & material capacity (site planning interaction),
• Send the order confirmation to the customer

This role will be ideal for you if you have a passion for techncial details, you are comfortable talking with cutomers and you are organised.

We would like to hear from you if you have:

- Experience in internal sales and managing small customers or interested in a techncial, customer facing role

- You are a strong communicator and experience in managing customer expectations in line with business expectations 

- English (fluent) and German (strong)

- Experience of working in mutlinational organisations or cross countries desirable 

Morgan Advanced Materials is an EEO/AA/M/W/D/V Employer IND-1