Senior Credit Controller

Morgan Advanced Materials is a business rich in history and innovation. Founded in the UK in 1856, we have grown into a global organisation with 70 sites in 18 countries. Our model to serve our customers where they need us has led to a diversified product range using our unparalleled expertise in ceramic and carbon materials, which we exploit to solve difficult problems for our customers across a diverse range of markets.

We are a purpose driven organisation. Our purpose is to use advanced materials to make the world more sustainable and to improve the quality of life. We deliver on that purpose through the products that we make, and the way that we make them.

The Molten Metal Systems business of Morgan Advanced Materials manufactures an extensive range of high-performance crucibles and foundry consumables for non-ferrous metal melting applications We provide melting solutions for foundries, die-casters and melting facilities working with zinc, precious metals, aluminium, copper, brass, bronze and other non-ferrous metals.

 Key Figures: Revenue £1,112m (2022), ~8,500 employees, manufacturing in 30+ countries, and a global customer portfolio. A UK PLC with head office located in Windsor, Berkshire UK.  Listed on London Stock Exchange; Member of the FTSE 250 Index.

The Credit Controller, Shared Service Centre (SSC) will be a key member of the Finance Team and will liaise with all departments, other GBU sites and Group as necessary.  They will be responsible for ensuring that customer receipts are recorded accurately and in a timely fashion, and ensuring prompt payment from customers for the four UK Morgan Technical Ceramics Limited manufacturing sites (MTC).    

The Finance Team based at Stourport supports 4 UK Morgan Technical Ceramics Limited manufacturing sites (MTC) and Head Office Group reporting. In addition to this the SSC also generates 7 UK Payrolls and all supplementary payroll reporting requirements.  Essential duties and responsibilities can be transferred across sites and between roles within the department.

• Review processes and procedures currently in place, and update where necessary.
• Accurate recording and allocation of customer payment receipts on a daily basis (4x sites).
• Proactive Credit control for 4x MTC sites and 1x Morganite Electrical Carbon site. Ensuring that payments are on track be paid within agreed terms, and promptly following up overdue payments.
• Lead monthly or more regular debtors updates to 5x site finance contacts, owning any follow up actions and ensuring completion within agreed timeframes.
• Own customer invoice queries through to prompt resolution, liaising with internal and external stakeholders and proving regular updates, maintaining thorough records.
• Arrange and lead regular meetings with strategic customers, managing the business’ financial relationship with customers.
• Identify problematic customers and own the process of managing these customers closely.
• Evaluate and process requested changes to customer master data, including credit limit and terms.
• Work with SSC colleagues to ensure customer credit risk is minimised and credit limits are maintained at an appropriate level for the business and customer.
• Carry out regular reviews of customer credit terms against payment performance, making changes where required.
• Month end reporting to include FX revaluation and full debtors analysis.
• Coordinate external audit revenue testing with site contacts, liaising directly with auditors.
• Support in Other areas, as and when required.

Requirements of Role:

• Accountancy or Credit Control Qualification or equivalent (CICM etc)
• Previous experience in a similar role
• High proficiency in Microsoft Excel
• Strong Integrated ERP experience
• Strong inter-personal skills with the ability to work with a diverse team in terms of seniority, function, etc.
• Able to lead and influence people to ensure prompt resolution of queries and other issues
• A team player, working from own initiative
• High energy and an ability to demonstrate resilience in achieving goals/targets
• A methodical and organized approach to tasks
• Attention to detail and an ability to deliver to the highest standard, within rigid timeframes
• Analytical in approach to problem solving
• Excellent communication skills

Environmental, Safety, Risk & Compliance

• Supporting the Morgan thinkSAFE ethos and leading by example at all times.
• Acting with due care for the health, safety and the welfare of themselves, fellow employees, employees of other companies and general public.
• Observing health and safety procedures and following arrangements for health and safety.

Competencies:

• Business Acumen – Knowledgeable in current and possible future policies, practices and trends affecting the organisation and markets.
• Managing Vision & Purpose – Communicates a compelling and inspired vision. Can inspire and motivate people.
• Drive for Results – Can be counted on to exceed goals successfully. Steadfastly pushes self and others for results.
• Organisational Agility – Knows how to get things done through both formal channels and informal network.
• Customer Focus – Establishes and maintains effective relationships with internal customers and gains their trust and respect.

Demonstrates the Morgan Values:

• Integrity – Can present the unvarnished truth in an appropriate and helpful manner. Is widely trusted.
• Collaboration – Works cooperatively with and through others to get things done.
• Innovation – Is always looking for new ways to do things.
• Ambition – Has the inspiration to believe our business can become more than it is today.
• Safety – Role models safe behaviours – leads others to thinkSAFE

Morgan Advanced Materials is an EEO/AA/M/W/D/V Employer Ind-1